Refund policy

You may return products for a full refund within 30 days of purchase. 

Items purchased during sale events are final sale and not eligible for returns or exchanges.

Credits will be processed within 14 days of return. 

To process a return, please reach out to our team at contact@routeoneskin.com to submit a request. We are happy to help.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package.

Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item.

Refunds
We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too.

 
If more than 15 business days have passed since we’ve approved your return, please contact us at contact@routeoneskin.com.